SLA & MANAGED SERVICES

SECURING PERFORMANCE LONG AFTER OPENING NIGHT

The brief defines our scope, but the ongoing experience defines our responsibility. To ensure permanent exhibitions maintain their emotional impact over a decade of continuous operation, technology requires systematic, preventative care.

Our structured Service Level Agreements (SLAs) are built around scheduled, regular maintenance intervals. Our engineers inspect, clean, and test every layer of your installation against its original baseline performance. If an issue occurs, our dedicated support desk utilizes secure remote access to diagnose faults immediately, deploying field engineers for on-site remedial work only when remote resolution is impossible.

Our operational support includes: 

• Scheduled on-site preventative maintenance and cleaning cycles 
• Remote system monitoring and diagnostic support 
• Rapid-response hardware remediation and incident management